Guest Billing Overview

HiLucy handles guest billing through WooCommerce and Stripe, providing a seamless checkout experience.

Payment Flow

1. Guest selects dates and room/rental on your website
2. Proceeds to checkout with Stripe payment
3. If a security deposit is configured, an authorize-then-void verification runs
4. Guest receives confirmation via email and WhatsApp
5. Card is saved on file for the duration of stay

Security Deposits

HiLucy uses an innovative authorize-then-void system that verifies a guest's card without charging them. See Security Deposits for details.

Supported Payment Methods

• Credit and debit cards (Visa, Mastercard, Amex)
• Cash on Delivery (COD) with card-on-file verification
• Additional payment methods via Stripe

Refunds

Refunds can be processed from the admin dashboard or Rental Manager. Both full and partial refunds are supported.